At Laila Fabrik Sdn Bhd, we strive to ensure customer satisfaction with our products and services. Please review the following guidelines for returns, refunds, and discrepancies.

Payment Details

  • Payments can be made via cheque or bank transfer to:
    • LAILA FABRIK SDN BHD
    • AFFIN Bank Account No.: 106770000056
    • Maybank Account No.: 562807532250

Discrepancies and Claims

  • Any discrepancies must be reported to us by email at [email protected] or in writing within 30 days from the invoice date. Claims made after this period will not be accepted.

Refund and Exchange Policy

  • No Refunds/Exchanges: There are strictly no refunds or exchanges for promotional items, discounted fabrics, and cut fabrics, except in cases of manufacturing defects.
  • No Cash Refunds: We do not offer cash refunds. In the case of approved returns, a credit note will be issued, which may be used for future purchases. The issuance of credit notes is subject to approval and validity based on the specified expiry date.

Sales Order and Deposit

  • A 30% deposit is required upon issuance of a Sales Order.
  • The Sales Order is valid for 10 calendar days from the date of issue. After this period, the order will be considered void.
  • In the event of order cancellation, the deposit paid will remain as a credit balance in your account for future purchases. No cash refunds will be issued for cancellations.